Last Updated: March 2025

At Eco4Vibes, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (www.eco4vibes.co.uk) or use our services.

1. Who We Are
Eco4Vibes helps UK homeowners and tenants access government-backed energy grants to improve home energy efficiency. We operate in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy, you can contact us at:
📧 Email: Info@eco4vibes.co.uk
📍 Address: 4th Floor Silverstream House, 45 Fitzroy Street, Fitzrovia, London, W1T 6EB, United Kingdom

2. What Information We Collect
We collect and process the following types of personal data:

Personal details (e.g., name, address, phone number, email)

Property details (e.g., EPC rating, ownership status)

Eligibility information (e.g., benefits received, household income)

Communication preferences

2.1 Information You Provide to Us
Personal details (e.g., name, address, phone number, email)

Property details (e.g., EPC rating, ownership status)

Eligibility information (e.g., benefits received, household income)

Communication preferences

2.2 Information We Collect Automatically
When you visit our website, we may collect:

Your IP address

Browser type and version

Pages you visit and how you interact with the website

Cookies and tracking data (see Section 7)

2.3 Information from Third Parties
We may receive information from partners, government schemes, or verification services to confirm eligibility for energy grants.

3. How We Use Your Information
We process your personal data to:
✅ Assess your eligibility for energy grants
✅ Contact you regarding your application
✅ Provide customer support and respond to inquiries
✅ Improve our website and services
✅ Comply with legal and regulatory obligations

We will only process your data when we have a legal basis to do so, such as your consent, contractual necessity, or legal obligation.

4. How We Share Your Information
We may share your data with:
✔ Approved energy scheme partners and installers to process grant applications
✔ Regulatory authorities (e.g., Ofgem, government bodies) where required
✔ Service providers (e.g., hosting, IT, analytics) to support our website and services

We do not sell your personal data to third parties.

5. How We Store and Protect Your Data
We implement appropriate security measures to protect your data from unauthorized access, loss, or misuse. This includes:
🔒 Secure databases and encrypted communication
🔒 Limited access to authorized personnel only
🔒 Regular data security audits

We retain your data only as long as necessary for the purposes outlined in this policy or as required by law.

6. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
✔ Right to access – Request a copy of the data we hold about you.
✔ Right to rectification – Correct any inaccurate or incomplete data.
✔ Right to erasure (‘Right to be forgotten’) – Request deletion of your data.
✔ Right to restrict processing – Limit how we use your data.
✔ Right to data portability – Request your data in a structured, commonly used format.
✔ Right to object – Opt-out of certain processing, such as marketing.

To exercise these rights, contact us at [Insert Contact Email]. We will respond within one month.

7. Cookies and Tracking Technologies
We use cookies to enhance your experience on our website. These may include:
🍪 Essential Cookies – Necessary for website functionality.
🎯 Analytics Cookies – Help us understand website traffic and improve our services.
📢 Marketing Cookies – Used for advertising and retargeting.

You can manage or disable cookies via your browser settings. For more details, visit our [Cookie Policy].

8. Changes to This Privacy Policy
We may update this Privacy Policy to reflect legal changes or improvements in our services. Any updates will be posted on this page with a new “Last Updated” date.

9. Contact Us
If you have any questions or concerns about this Privacy Policy, you can reach us at:

📧 Email: info@eco4vibes.co.uk
📍 Address: 4th Floor Silverstream House, 45 Fitzroy Street, Fitzrovia, London, W1T 6EB, United Kingdom

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.